Policies and Documents


Policies and Documents

Transform Aid International’s policies guide the way we do our work and help ensure that our staff and volunteers, those included in our programs overseas and our supporters at home are protected and valued.

Complaints Policy and Procedures

A full version of Transform Aid International’s Complaints Handling Policy is available for download here.

If you would like to provide feedback, make a complaint, or you believe there has been a breach of the ACFID Code of Conduct please call us on 1300 789 991 or email us at [email protected].

If you would like to further refer the matter to ACFID then you can also lodge a complaint on their website.

If you are a child, and we have done something that made you feel unhappy, please email us at [email protected]. If you need help with writing out your complaint, please use this form.

If your concern relates to child safety or the sexual exploitation, abuse or harassment (SEAH) of an adult then please complete this form.

National Redress Scheme

The National Redress Scheme provides acknowledgement and support to people who experienced institutional child sexual abuse. It was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, which estimated that 60,000 people experienced institutional child sexual abuse in Australia. The Scheme started on 1 July 2018 and will run for 10 years. The National Redress Scheme can provide three things: access to counselling; a Redress payment; and a direct personal response from the institution (e.g. an apology) for people who want it. Redress is an alternative to seeking compensation through the courts.

Transform Aid International have joined the National Redress Scheme, thus demonstrating our organisation’s commitment to the safeguarding of all people. Arrangements for this were finalised on 13 November 2019. Free and confidential Redress Support Services are available for anyone applying for redress, or considering applying for redress. These services are confidential and can help explain the Scheme and who can apply. For more information on the National Redress Scheme, visit www.nationalredress.gov.au or call 1800 737 377.