Complaints Handling Policy and Procedures

Transform Aid International Group welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.

A full version of Transform Aid International’s Complaints Handling Policy is available below.

If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us at [email protected].

If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.