Complaints Handling Policy and Procedures

Transform Aid International Group welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.

A full version of Transform Aid International’s Complaints Handling Policy is available below.

If you would like to provide feedback, or you believe there has been a breach of the ACFID Code of Conduct please call us on 1300 789 991 or email us at [email protected].

If you would like to refer the matter to ACFID then you can also lodge a complaint on their website.

If you are a child, and we have done something that made you feel unhappy, please email us at [email protected]. If you need help with writing out your complaint, please use this form.

If your concern relates to child safety or sexual exploitation, abuse or harassment (SEAH) then please see the Child Safety and PSEAH Policy and Procedures.